Shipping policy.

Last updated: 16 May 2026.

This page explains how shipping works for the Passport of Beauty — our only physical product. Digital products (palette cards, premium PDF report) are delivered instantly to your account and do not require shipping.

1. Processing time

Each Passport of Beauty is personalized with your color season and printed on demand. After payment is confirmed we print, bind, and dispatch within 5–7 business days. You'll receive a confirmation email with your tracking link as soon as the courier collects the parcel.

2. Where we ship

We ship worldwide, with these exceptions: countries currently under international sanctions, PO boxes, and military / diplomatic addresses (APO, FPO, DPO) where our courier cannot deliver. If you're unsure your country is covered, write to info@palettereveal.com before ordering.

3. Courier and tracking

Parcels are sent with a tracked international courier (DHL, UPS, or the destination's national postal service depending on the route). Every order gets a tracking number by email; the tracking link is also visible in your account under "My orders".

4. Delivery estimates

• European Union: 3–6 business days after dispatch
• United Kingdom & Switzerland: 4–7 business days after dispatch
• United States & Canada: 5–9 business days after dispatch
• Rest of world: 7–15 business days after dispatch

These are courier estimates, not guarantees. Peak periods (Black Friday, Christmas, New Year, Chinese New Year) and customs holds may add a few days.

5. Customs duties and import taxes

For orders shipped outside the European Union, the recipient is responsible for any customs duties, import VAT, or handling fees charged by the destination country. We declare the real product value on the customs form — we cannot mark parcels as "gift" or under-value them. If a parcel is refused at customs or returned to us because duties were not paid, the order is treated as a returned shipment (see section 7).

6. Lost or damaged parcels

If tracking shows no movement for more than 10 business days, or your parcel arrives damaged, contact us at info@palettereveal.com with your order number and (for damage) a photo of the packaging and the book. We open a courier investigation and, once the parcel is confirmed lost or damaged in transit, we reprint and re-ship a replacement at no extra cost.

7. Wrong address, refusal, undeliverable

It's your responsibility to enter a correct, complete shipping address at checkout. If a parcel is returned because the address was wrong, the recipient refused delivery, or no one collected it from the courier's depot in time, we'll contact you; a reshipment is possible after the buyer pays the new shipping fee.

8. Returns & refunds on personalized products

Because the Passport of Beauty is printed on demand with your personal color analysis, it is a made-to-order, personalized item. Under EU Directive 2011/83/EU art. 16(c), personalized goods are exempted from the 14-day right of withdrawal. We therefore cannot accept returns or issue refunds for change of mind once production has started. Defective or damaged products are of course replaced free of charge (see section 6) and orders we cannot fulfill are refunded in full. See the Refund Policy for the complete rules.

9. Contact

Shipping questions: info@palettereveal.com. We reply within 2–3 business days.